Privacy Policy
We are committed to protecting your privacy and handling your data in a transparent, secure, and lawful manner. This Privacy Policy explains how LeadSwitchboard ("we", "us", "our") collects, uses, and safeguards personal data when you use our platform ("Service"), and describes your rights under applicable data protection laws including the GDPR and CCPA.
1. Data We Collect
We collect the following categories of data:
Account Data
Name, email address, company name, login credentials, and account settings.
Billing & Transaction Data
Billing details, payment method information, invoices, and transaction history (processed by our payment providers).
Lead & Business Data
Lead records, customer contact details, routing rules, call timestamps, delivery logs, and dispute data submitted or generated through the Service.
Technical & Usage Data
IP address, browser type, device, pages visited, timestamps, cookies, and log files used for security, analytics, and performance optimization.
2. How We Use Data
We use personal data to:
- Provide and operate the Service
- Deliver, route, and track leads
- Process payments and manage accounts
- Detect fraud and abuse
- Provide customer support
- Improve product performance and reliability
- Meet legal and regulatory obligations
We do not sell personal data.
3. Legal Bases for Processing
Where required by law, we rely on the following lawful bases:
- Contractual necessity (to deliver the Service)
- Legitimate interests (platform security, analytics, fraud prevention)
- Consent (cookies, marketing where applicable)
- Legal obligations (tax, compliance, regulatory requests)
4. Data Sharing
We share data only with trusted subprocessors who help us operate the Service, such as:
- Cloud hosting providers
- Payment processors
- Communications and email services
- Analytics and monitoring providers
All subprocessors are contractually required to implement appropriate data protection and security measures.
We do not share data with advertisers or resell your information.
5. International Data Transfers
If personal data is transferred outside your country, we use approved safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms to protect it.
6. Data Retention
We retain personal data only for as long as necessary to:
- Provide the Service
- Resolve disputes
- Meet legal, tax, or regulatory obligations
You may request deletion of your data, subject to legal and contractual requirements.
7. Your Rights
Depending on your location, you may have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent
To exercise your rights, contact us using the details below.
8. Cookies
We use:
- Essential cookies required for platform functionality
- Optional analytics cookies to improve performance
You can control cookies through your browser or our cookie preference tool when available.
9. Security
We use industry-standard safeguards to protect data, including encryption in transit and at rest, access controls, and secure infrastructure. Access to customer data is limited to authorized personnel only.
If you believe there is a security issue, please report it immediately.
10. Contact
For privacy questions, data requests, or our Data Processing Agreement (DPA), contact:
LeadSwitchboard Privacy Team