Terms & Conditions
These Terms and Conditions ("Terms") govern your access to and use of the LeadSwitchboard website, software, and related services (collectively, the "Service"). By creating an account, accessing, or using the Service, you agree to be legally bound by these Terms.
If you do not agree, you may not use the Service.
1. The Service
LeadSwitchboard is a software platform that enables lead generation businesses, agencies, and call centers to receive, route, distribute, price, and track lead data and buyer activity.
LeadSwitchboard does not generate, verify, or guarantee leads. We provide infrastructure only.
You acknowledge that:
Lead quality, buyer performance, close rates, and revenue depend entirely on your business, your traffic sources, and your buyers.
2. Eligibility & Account Responsibility
You must be legally able to enter into a contract in your jurisdiction.
You are responsible for:
- All activity under your account
- All data uploaded, routed, or distributed
- Keeping login credentials secure
You agree not to allow unauthorized access or share accounts.
3. Data & Privacy
LeadSwitchboard acts as a data processor when handling lead and customer data on your behalf.
You are the data controller and are responsible for:
- Lawful collection of leads
- Providing required notices and consent
- Compliance with GDPR, CCPA, TCPA, CAN-SPAM, and similar laws
Our handling of data is governed by our Privacy Policy and Data Processing Addendum (DPA).
4. Acceptable Use
You may not use the Service to:
- Send or sell illegal, deceptive, or non-consensual leads
- Violate privacy, data protection, or telecom laws
- Attempt unauthorized access or reverse-engineering
- Distribute malware, spam, or abusive content
- Circumvent credit, pricing, or routing systems
We may suspend or terminate accounts that violate these rules.
5. Payments & Subscriptions
You agree to pay all fees associated with your plan.
- Fees are billed in advance
- Taxes may apply
- Credits, subscriptions, and usage fees are non-refundable unless otherwise stated
Chargebacks, fraud, or abuse may result in immediate suspension.
6. Lead Disputes & Credits
Any credit, dispute, or refund system provided by LeadSwitchboard is a platform feature, not a guarantee.
We reserve the right to:
- Approve or reject disputes
- Change dispute rules
- Enforce abuse prevention
We are not liable for buyer behavior or lead outcomes.
7. Intellectual Property
All software, branding, and platform content belong to LeadSwitchboard.
You receive a limited, non-exclusive, non-transferable license to use the Service while your account is active.
You may not copy, resell, or reproduce the platform.
8. No Guarantees
The Service is provided "as is".
We do not guarantee:
- Lead quality
- Buyer performance
- Revenue
- Conversion rates
- Platform uptime
You use the Service at your own business risk.
9. Limitation of Liability
To the maximum extent permitted by law, LeadSwitchboard will not be liable for:
- Lost revenue
- Lost profits
- Buyer disputes
- Bad leads
- Data loss
- Business interruption
Our total liability is limited to the amount you paid us in the last 3 months.
10. Termination
We may suspend or terminate your account if:
- You violate these Terms
- You engage in abuse, fraud, or illegal activity
- Your account poses risk to the platform
You may cancel anytime. No refunds are owed for unused time or credits.
11. Changes
We may update these Terms. Continued use after changes means acceptance.
12. Governing Law
These Terms are governed by the laws of the jurisdiction where LeadSwitchboard is incorporated.
13. Contact
For legal, billing, or platform questions: